Lead authors: Renzo Lavin & Carolina Cornejo (ACIJ)
- Module 02
- Citizen Participation in the Audit Process
- Levels of Citizen Engagement
Levels of Citizen Engagement
SAI–citizen engagement can be incremental, and it can range from one-way interactions to the complementary features of collaboration and communication.
How are these engagement dimensions featured?
| DIMENSION | DEFINITION AND USES | TOOLS | SAI EXPERIENCES |
| Information |
It is shaped as a one-way interaction which implies providing citizens with balanced and objective information to assist them in understanding the problem, alternatives, opportunities, and solutions. Although information does not precisely meet the definition of citizen engagement, it is an enabling condition for building such a relationship. |
Public disclosure of information; awareness-raising activities. |
|
| Consultation |
It is shaped as a one-way interaction, which implies obtaining citizen feedback on analyses, alternatives, and decisions, which can—in turn—become a valuable input to state agencies (SAIs in particular). |
Focus groups; citizen satisfaction surveys; citizen complaints. |
|
| Collaboration |
It is shaped as a two-way interaction or bi-directional relationship that involves partnering with citizens in part or all of the decision-making process. |
Joint or participatory audits; citizens´ juries; participatory budgeting. |
|
| Empowerment |
It implies that final decision making is in the hands of citizens. |
Community management; citizen watchdogs |
Effective Institutions Platform, September 2014.
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2015 Copyright - World Bank Institute & ACIJ
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